Bigly Sales, Inc. updates its guidance for small businesses that wish to leverage AI technology in call centers while adhering to recent Telephone Consumer Protection Act (TCPA) regulations.
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Bigly Sales offers a simple way for small businesses to integrate AI into their operations - with AI-powered emails, calls, scheduling tools, and SMS. In its latest guidance, the company covers the TCPA regulations affecting AI call centers and chatbots, helping businesses stay compliant.
More details can be found at https://biglysales.com/
Bigly's platform is checked and monitored by a team of lawyers who are experts in FCC regulations and TCPA legislation to ensure that all practices are fully compliant, as failure to do so can result in heavy fines and penalties and a loss of consumer trust.
All AI interactions must comply with the guidelines set out by the TCPA which requires companies to gain written or digital consent for any marketing materials to be sent to customers as well as full disclosure for the purposes of an outbound call. For inbound call centers, the guidelines focus more on the responsible handling, storage, and use of customer data - another area in which failure can prove costly, says Bigly.
The TCPA also prohibits the use of automatic telephone dialing systems to send text messages to consumers without prior consent. Violations can result in businesses facing statutory damages of up to $1500 per incident.
Companies who are found in breach of any compliance directives may be investigated by the Federal Trade Commission who have the power to impose further sanctions on offenders. Bigly highlights how this can cause a great deal of reputational damage for businesses and undermine consumer trust.
A spokesperson adds, “Customers who feel inundated with unwanted messages or perceive that their privacy rights have been violated are likely to opt out of future communications or sever ties with the brand altogether. Loss of customers due to non-compliance not only impacts immediate revenue but also results in long-term damage to customer relationships and potential referrals, affecting the overall growth and sustainability of the business.”
For more information, go to https://biglysales.com/
Contact Info:
Name: Thomas Ryan
Email: Send Email
Organization: Bigly Sales, Inc.
Address: 11197 Blackhawk Blvd. , Davie, FL 33328, United States
Phone: +1-561-254-4007
Website: https://biglysales.com/
Source: PressCable
Release ID: 89129665
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