NetBrain introduces Agentic AI to accelerate network diagnosis, improve availability and performance, and usher in a new era of autonomous, intelligent network operations.

NetBrain Technologies, Inc., a pioneer in network automation and AI, today announced the next version of its NetBrain platform introducing Agentic NetOps. The release integrates agentic AI into core workflows to help NetOps teams by autonomously investigating and diagnosing complex network issues, suggesting fixes and supporting engineers in executing remediations. These new capabilities reduce resolution time, automate more manual NetOps workflows, and make network changes safer across increasingly complex hybrid-cloud environments.

“With this release, we’ve delivered agentic AI as a full-fledged digital engineer – it can diagnose complex issues independently dramatically improving the speed that teams can resolve incidents driving to the ultimate goal of preventing network downtime,” said Song Pang, Chief Technology Officer at NetBrain. “We understand our customers are at various stages of AI adoption. Our goal is to meet them where they are and make available in-the-loop, on-the-loop, and out-of-the-loop in support of our goal of reducing outages for our customers by 50% this year, and every year thereafter.”

New AI Features drive NetOps efficiency, reduce costs, and prevent business disruptions

NetBrain has steadily expanded the AI capabilities in recent versions of its platform. Building on its intent-based automation and digital twin technology, Agentic AI makes diagnosis and remediation of network problems faster, more accurate, and more automated, while keeping engineers in control of execution. Furthermore, NetBrain has dramatically increased its support of services for all major cloud providers as well as full Kubernetes integration, providing better visibility across complex hybrid and containerized networks.

Specific new and expanded features include:

• AI Deep Diagnosis – Human-on-the-loop Agentic AI that leverages NetBrain’s digital twin and intent-based automations to analyze network issues, providing transparent, step-by-step reasoning and visualized root-cause results on a map for fast incident resolution. It helps junior staff work like experts and engineers solve faster by turning complex automation into guided steps to save time and reduce guesswork.
• AI Runbook Companion – AI helps plan and recommend actions by building runbooks, keeping engineering in control with human-in-the-loop to approve and execute automation. AI reasons through the data and recommends next steps accelerate the troubleshooting workflow.
• Extended cloud support for over 200 services expands intent-based automation coverage beyond traditional networking to resource management, data, and compute services meets high demand. View physical and logical nodes including database, caching, DNS, storage, and other managed services in a single dashboard to help accelerate identification and troubleshooting of problems across the hybrid-network.
• Quick Assessment - automates network validation and troubleshooting checks across multiple devices, transforming hours of manual checks into minutes and streamlining operationally heavy workflows to maintain network security and compliance.
• Automated change remediation with optional pre-approval workflows enables safer, faster network updates, enforcing compliance, reducing manual steps, and centralizing change management and oversight.

Making Agentic NetOps real for customers

NetBrain solidifies its leadership by delivering Agentic NetOps, the evolution of network automation where AI becomes an autonomous digital engineer. This enables proactive intelligence, faster resolution, and safer changes across hybrid-cloud environments. The platform helps NetOps teams at the largest organizations in the world manage complex, hybrid networks with AI and automation.

“We believe customers should expect to improve the availability of their networks every year, reducing outages 50%, year over year – even as networks become more complex,” shared Barbara Scarcella, Chief Customer Officer for NetBrain, “our approach to Agentic NetOps along with our years of best practices delivers this continuous improvement. Our platform moves toward increasingly autonomous remediation as it gains data and runbooks tailored to each customer’s unique network.

“We’re now moving into the phase where AI in networking must prove its value through tangible productivity gains—and that’s exactly what’s starting to happen. Once organizations build trust and integrate AI into their daily workflows, they’ll see measurable improvements: faster outage resolution, proactive issue prevention, and a real opportunity to keep the toil factor under control.”

— Jim Frey, Omdia

NetBrain’s platform has received an overall customer rating of 4.6 out of 5 on Gartner Peer Insights™ as of January 26, 2026 (out of 173 ratings). According to one review from a healthcare and biotech company, “NetBrain has a very powerful network monitoring threat management system that gives a wonderful experience and hassle-free environment.” NetBrain was also recognized as a Strong Performer in the 2025 Gartner Peer Insights™ ‘Voice of the Customer’: Network Automation Platforms report.

About Gartner Peer Insights™

Gartner, Gartner Peer Insights Voice of the Customer for Network Automation Platforms, Peer Contributors, 20 September 2025.

Gartner and Peer Insights™ are trademarks of Gartner, Inc. and/or its affiliates. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

About NetBrain Technologies

NetBrain pioneers network automation, empowering IT teams with no‑code and AI. Its next‑generation platform shifts from reactive visibility to proactive observability. Automating troubleshooting and change management, it improves efficiency, reduces errors, and strengthens operational insight. Powered by a Digital Twin and intent-based automation, NetBrain scales automation and simplifies adoption. NetBrain is used by more than one‑third of the Fortune 500 and is headquartered in Burlington, Massachusetts, with locations in Munich, Toronto, Hyderabad, and Beijing.

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Building on its intent-based automation and digital twin technology, Agentic AI makes diagnosis and remediation of network problems faster, more accurate, and more automated, while keeping engineers in control of execution.