New Genesys Sustainability Report Highlights More Than 10% Organic Reduction in Emissions Year over Year

Company reaffirms goal to achieve carbon neutrality by 2030 and net-zero emissions by 2040

Genesys®, a global cloud leader in AI-powered experience orchestration, today released its Fiscal Year 2024 Sustainability Report (February 1, 2023–January 31, 2024). The report underscores the company’s commitment to driving a more sustainable future and highlights significant progress toward its environmental, social and governance (ESG) goals.

Genesys continued its momentum toward its goal to reach carbon neutrality by 2030 and net-zero emissions by 2040, with over a 10% organic reduction of emissions in fiscal year 2024 compared to the prior year. As part of the company’s ongoing efforts to provide sustainable, industry-leading innovations to its customers, Genesys previously announced that the operations of the Genesys Cloud™ platform are carbon neutral as of the beginning of the current fiscal year. This is a milestone achieved in part by the company’s expansion of customer access to more energy-efficient cloud services through use of Amazon Web Services (AWS) and investment in carbon credits with Rubicon Carbon to cover residual emissions.ⁱ With its business strategy and product offerings working in synergy, Genesys believes it is well positioned to contribute to a more sustainable future.

As organizations increasingly prioritize sustainable innovation, Genesys Cloud is at the forefront of this movement by enabling businesses to transition from on-premises solutions to a cloud environment. Increasingly, companies are valuing environmental considerations in the vendor selection process, demonstrated by a notable number of Genesys prospects and customers factoring sustainability in their purchase decisions. In fiscal year 2024, the company’s commitment to sustainability practices influenced over $200 million in new and sustained business.

“The progress we’ve made in the past year demonstrates our dedication to creating a positive impact on the environment and society while driving company growth and responsible innovation," said Bridgette McAdoo, chief sustainability officer at Genesys. "We are proud of our achievements and remain resolute in continuing our journey toward a more sustainable future.”

Driving Societal Impact

In addition to environmental accomplishments, the report illustrates the company’s dedication to driving societal impact through ethical AI innovation and community engagement initiatives.

Genesys has made significant strides in setting the standard for secure and responsible innovation by strengthening its AI ethics guidelines and establishing a cross-functional AI Ethics Board to oversee these initiatives. Additionally, Genesys has partnered with the University of Galway to advance AI research, focusing on the detection and documentation of potential biases. This study aims to develop a chain of custody for data to better understand the spread of underlying biases and support more ethical and equitable forms of AI.

Genesys continues to work toward creating a positive global impact through community initiatives and the use of its products for good. To support this mission, Genesys launched its Charitable Offer, providing qualified nonprofits with a 50% discount on services. This initiative aims to empower nonprofits to maximize their impact with the company’s innovative and reliable AI-powered experience orchestration platform. More than 9 million conversations between charities and people in need were powered by Genesys Cloud during the 2024 fiscal year.

Diversity, Equity and Inclusion (DEI) remains a priority for Genesys as it strives to be a great place to work for everyone. This year, the company proudly surpassed 30% representation of women across its global workforce. Marking the strongest year of growth among underrepresented groups in the United States, 35% of all new hires identified as people of color. In its annual employee survey, the company achieved strong scores on inclusivity with an 89 out of 100 overall, 89 among women globally, and 86 among underrepresented groups in the US.

Other notable achievements highlighted in the report include:

• In 2023, Genesys opened a new R&D center in Budapest, which achieved LEED Gold status, exemplifying the company’s commitment to sustainable building practices and reducing its environmental impact.
• Genesys has received high sustainability scores from the Carbon Disclosure Project (CDP) with a B score and a Gold Medal from EcoVadis, which reflects its ongoing efforts to lead the industry in sustainability practices.
• Collectively, Genesys employees supported over 750 not-for-profit organizations in FY24 by logging more than 4,700 hours and donating over $150,000.

For a detailed look at the company’s initiatives and achievements, read the full fiscal year 2024 Sustainability Report here.

About Genesys

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

Forward-Looking Statements

Statements in this press release that are not historical or current facts are forward-looking statements that involve risks and uncertainties. Unless required by law, Genesys undertakes no obligation to update or revise any forward-looking statements to reflect circumstances or events after the date of this press release.

ⁱ Genesys calculates the annual emissions from the operations of Genesys Cloud based on (i) the estimated annual emissions from Genesys Cloud AWS usage and its internal IT computing on AWS using the AWS Customer Carbon Footprint Tool, plus (ii) the estimated annual emissions of Genesys Cloud Edge devices which manage connections between phones, SIP trunks, telephony gateways, Genesys Cloud, and 3rd party systems. Genesys plans to apply carbon credits purchased from Rubicon Carbon against these annual emissions, resulting in a carbon-neutral footprint for the operations of Genesys Cloud. See the FY24 Sustainability Report for additional information.

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