PEMBROKE, Mass. - September 30, 2020 - (Newswire.com)
Global Data Systems (GDS), a leading managed services provider (MSP) serving businesses in New England, is proudly providing Malden Public Schools with multi-lingual Help Desk IT support. The Help Desk is designed for educators, students and families who are adapting to the demands of distance learning amid the COVID-19 crisis. To meet the needs of a vibrant and diverse community, Global Data Systems developed an IT Help Desk for education that can accommodate more than 80 languages.
GDS recently responded to an urgent request from Malden Public Schools, which needed a high-level Help Desk to support a large student population impacted by COVID-19, providing much-needed IT support for students and educators who are working and learning remotely.
As Global Data Systems CEO Joseph Young explains, “Our team is already taking over 100 calls a day, in over 50-plus languages, and we are not only keeping up with that, but we are also far exceeding our service level agreement for response and remediation. I couldn’t be prouder of the way our team has rallied in such a short period of time.” Young adds, “Our true collaborative partnership with the City of Malden allowed us to quickly identify the areas we were lacking, implement technologies to bolster those areas and bring in resources to ensure a successful Help Desk experience for over 6,000 students and their parents.”
“To say COVID-19 has impacted our operations is an understatement,” said City of Malden Mayor Gary Christenson. “To protect our students and faculty, we made the difficult decision to provide our curriculum 100 percent remotely; however, we did not have the existing resources to support an influx of Help Desk calls. Within 30 days, GDS constructed a Help Desk that could support over 80 languages. They’ve been able to work seamlessly with our student population, parents and internal staff. I would like to thank Toni Mertz, Finance Director and Business Manager for the Malden Public Schools, and the City’s Information Technology Director, Anthony Rodrigues, for their assistance in getting this done.”
With the Help Desk, the experts at GDS are providing IT support for remote learning by outfitting schools with the right technological tools.
About Global Data Systems
Global Data Systems is a premier MSP serving businesses in the New England area. The company offers a wide range of solutions to help small, medium-sized and enterprise businesses achieve their goals and stay competitive. Global Data Systems’ portfolio includes managed IT services, cloud solutions, EMR software hosting and a wide range of IT services. They cater to school systems, healthcare facilities, medical clinics, hospitals and other covered entities and businesses across the United States. For more information about Global Data Systems and how they can help students learn online, visit their website or call 781-826-1472.
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Original Source: Global Data Systems Creates IT Help Desk for Remote Education
