MedConnectUSA expects to win again! Our team at MedConnectUSA is excited about the Award of Excellence announcement issued by the Association of Teleservices International, which will be coming in June 2019. MedConnectUSA has been a leading medical call center and answering service for more than twenty-five years. Based right here in the USA, we provide medical professionals with both automated and live-operator services. MedConnectUSA’s consistent dedication to providing excellent service has put our company in a position to win this prestigious award thirteen times, including ten consecutive years.
A Distinguished Award For A Distinguished Medical Answering Service
The Award of Excellence from the Association of Teleservices International is aimed at recognizing ability in raising the industry standard for teleservices all over the world. To highlight those companies who are truly pushing the bar in this field, the Association of Teleservice International has been putting answering services and call centers through a rigorous evaluation for over 22 years. This evaluation includes:
Response times
Accuracy of the call
Knowledge of the client
Courteousness of the Operator
Overall Impression of the Call
“The ATSI Award of Excellence Program recognizes that excellence requires a level of service that considers the caller first in every aspect of the call. The award is earned by a company by judging the handling of calls placed by mystery callers against specific, member-driven criteria,” says ATSI President Doug Robbins. “Companies that earn this award are continuously focusing on delivering excellence in customer call handling. It is truly an honour!”
About ATSI
The Association of TeleServices International was founded in 1942 as a national Trade Association representing live answering services. ATSI now encompasses companies across North America and the UK offering specialized and enhanced operator-based services including call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.
More Than Just A Medical Answering Service
With the range of services we offer at MedConnectUSA, we are proud to be considered a natural contender for setting the industry standard. Medical emergencies are unpredictable and, by their very nature, often deal with critical issues. As such, MedConnectUSA keeps patients connected with medical professionals around the clock every day of the year. This includes service connections to both smaller clinics and larger hospitals as well as including after-hours support.
Patients connecting with a MedConnectUSA medical call center or medical answering service are sure to gain peace of mind in the midst of any medical emergency. Even in the midst of a natural disaster, our medical answering service is capable of handling those calls that your medical office may be unable to answer. Several facilities throughout the USA and redundant phone providers keep your patients’ calls answered and properly routed for effective care. All calls are also secured using a fully encrypted messaging platform to keep data secure and compliant with regulatory requirements.
Medical Call Center Excellence Grounded In High-Quality People
MedConnectUSA through its team members, excellent service and perfect quality assurance program has won the esteemed Award of Excellence for thirteen years. Our operators in our medical call centers are some of the most highly trained in the industry. They are required to complete eighty hours of training before ever taking their first emergency call. This training incorporates knowledge of medical terminology, the Health Insurance Portability and Accountability Act, and sensitivity protocols. In addition, operators must be supervised for their initial 160 hours of calls before they are able to answer independently. With MedConnectUSA, you can rest assured that your patients will be provided with unparalleled excellence in service.
All calls are treated equally seriously and professionally but with the compassion necessary to offer a high-quality service during any medical emergency.
Moving Forward With MedConnectUSA
MedConnectUSA continues to work hard to propel its services to the top of the medical call center industry. We continue to dedicate ourselves to excellence following our proven track record of success in winning the ATSI award. While these awards are an acknowledgement of the quality of our medical answering services, we continue to push the bar towards meeting our own internal standards of excellence. We look forward to seeing the announcement of the 2019 award and to provide continued quality service for many years to come.
Media Contact
Company Name: MedConnectUSA
Contact Person: Kurt Duncan
Email: Send Email
Phone: 1 888-216-8482
Address:500 N Rainbow Blvd, Suite 300
City: Las Vegas
State: Nevada
Country: United States
Website: https://medconnectusa.com/
