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IT Support Specialist, Jera, Launches Cost-Effective Outsourced IT Support in Response to Rising Sector Business Costs

By: Prodigy
05/30/2023, Loanhead // PRODIGY: Feature Story //

IT Support Specialist, Jera, Launches Cost-Effective Outsourced IT Support in Response to Rising Sector Business Costs
IT Support Specialist, Jera, Launches Cost-Effective Outsourced IT Support in Response to Rising Sector Business Costs

Business IT Support Specialists, Jera, highlights the ongoing cost-of-living crisis has meant that businesses and households have experienced reductions in real-world incomes and ever-rising outgoings as they look for opportunities to reduce expenses amid spikes in utilities, raw materials, fuel and other running costs.

One of the most notable impacts in the UK commercial space is the shift in IT support, where small and medium-sized organisations are looking to cut back on any non-critical expenses while maintaining adequate data security and business continuity planning.

With this backdrop, a specialist outsourced IT support services provider, Jera, with nationwide services provided from three hubs across Scotland, has introduced new packages to help companies address core needs, with pricing beginning from just £150 per month.

Effects of Rising Costs on IT Support

A Business Wire report published in March 2023 indicates that the primary focus for many businesses is to balance cost vs necessity, and many companies are choosing more flexible outsourced IT support as a simple way to avoid overspending on IT assistance that they may access infrequently.

UK companies can structure their IT support in several ways, ranging from hiring full-time, permanent in-house teams, calling on local providers for help on an ad hoc basis, or setting up a rolling contract with an experienced outsourced provider, offering remote help desks and Service Level Agreements.

There is no question that IT cyber security and data protection remain pivotal to business success. Still, the continued cost pressures on businesses have seen many turn to pay-as-you-go or remote services, which are charged based on demand.

Cloud-managed systems, remote network monitoring, 24/7 help desks and advancing IT functionality make this a practical, effective solution where a company is not reliant on a physical engineer call-out to fix a serious issue.

How Businesses Are Reducing IT Support Costs

Jera Director, Ally Hollins-Kirk explains: “The starting point is to establish those resources, support systems and aspects of a business's IT support that are most vital to ongoing operations rather than invest larger amounts in comprehensive coverage that may exceed the company's needs.”

Jera offers a range of services and packages, with outsourced IT support ideal for companies looking for support that matches demand, workforce size and the number of devices in use, ranging from:

  • IT Care Lite, with one hour of real-time IT support per month, discounts on projects and assistance during working hours.
  • IT Care Infinite provides unlimited support time and proactive system and network checks to check for overloads, among other issues.
  • IT Care Priority offers unlimited assistance and priority support during outages or system faults.

All pricing and detailed inclusions are published on the provider's website for full transparency. Jera welcomes prospective clients to get in touch to discuss the correct package aligned with their budget, sector and IT concerns.

Hollins-Kirk, further states: “In the current economic environment, we recognise that thousands of companies are struggling with higher costs and need to find effective, robust IT support solutions that won't add further strain to limited cash flows.

Our focus has always been on offering the highest-quality, skilled advice and support, whether helping a start-up create future-proof IT infrastructure, troubleshooting issues, or preventing congestion in business networks which cause outages and slow loading speeds.

We introduced our IT support packages to provide a comprehensive array of options suited to businesses of all sizes, ensuring no company needs to sacrifice security, or put their systems at risk, due to the multitude of higher costs they are contending with.”

The Bright Future of Outsourced IT

Outsourcing, in general, has risen rapidly where commercial entities can delegate everyday tasks or technical responsibilities to third parties at a fraction of the average cost, where remote connectivity makes it easier to liaise and correspond with providers from any location.

Changes such as HMRC's Making Tax Digital initiative have also reformed how countless businesses manage their reporting and systems, switching to cloud-based and agile solutions that can keep pace with customer expectations and reporting obligations.

The speed of growth in outsourced IT management has meant 63% of British companies intend to continue outsourcing or increase their use of remote IT providers over the year ahead.

Around 83% of public sector bodies outsource to access top-tier IT talent, with the expertise of a combined remote support team often exceeding that of one in-house professional. Further, 58% are collaborating with outsourced IT providers to help introduce systems automation, with 52% relying on IT providers to simplify and consolidate currently complex networks.

In the first quarter of 2023, UK companies spent £960 million on IT support and business process outsourcing, and with input costs showing no signs of slowing, managed IT support may be a viable solution for many more businesses.

Read more about Jera - Key Factors in Choosing the Right Small Business IT Support

About Jera

Jera provides fully managed IT support, cybersecurity services, telecoms systems, and IT strategy consultancy to businesses based in Edinburgh, Aberdeen, Glasgow and the surrounding areas.


Publicist: Woya Digital

Source Company:

Source: Woya - Digital PR

Release ID: 629345

This content was first published by KISS PR Brand Story. Read here >> IT Support Specialist, Jera, Launches Cost-Effective Outsourced IT Support in Response to Rising Sector Business Costs

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