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Sorenson Chief Relationship Officer Receives Outstanding Integration Accessibility Award from Deaf in Government

SALT LAKE CITY, March 28, 2023 (GLOBE NEWSWIRE) -- Sorenson, the global leader in inclusive language services for Deaf, hard-of-hearing, and diverse people, today announced that Chief Relationship Officer (CRO) Lance Pickett has received the Outstanding Integration Accessibility Award from Deaf in Government (DIG), a non-profit advocacy organization that supports local, state, and federal employees who are Deaf or hard-of-hearing. Pickett received the honor earlier this month at the 38th Annual Pacific Rim International Conference on Disability and Diversity, organized by the Center on Disability Studies in partnership with DIG.

The award recognizes leaders who advance DIG’s mission of supporting government employees who seek to overcome communication barriers, resolve accessibility issues, and promote a fully inclusive work environment through networking and fostering professional growth.

“Lance has demonstrated a steadfast commitment to supporting the Deaf community and to creating an environment that enhances communication between friends, co-workers, and families,” said Cham Le, DIG President. “I look forward to continuing to work with Lance to help our members benefit from Sorenson’s next-generation technologies and platforms.”

Pickett joined Sorenson in 2003 as a Director of Technical Support, advancing steadily to a Vice President of Corporate Marketing role. In April of 2022, he was appointed Chief Relationship Officer, becoming Sorenson’s first Deaf C-level executive, and playing a critical leadership role in meeting people who are Deaf to evaluate their needs and wants and to collect customer feedback. Pickett also supports community events and works to improve customer retention and strengthen Sorenson’s long-term customer value proposition.

“Lance exemplifies Sorenson’s commitment to diversity, equity, inclusion, and accessibility,” said Jorge Rodriguez, CEO of Sorenson. “His leadership, insights, and experience are essential to defining and executing our business strategy and advancing our vision of delivering seamless communication to diverse and underserved communities.”

Deaf in Government and Sorenson have a longstanding collaborative relationship aimed at expanding access to communication tools and creating a fully inclusive work environment that fosters professional growth among workers at all levels of government. To that end, Sorenson was recently awarded a General Services Administration contract, which entitles the company to sell selected accessible language services to federal, state, and local government and non-profit entities.

“I’m honored to be recognized by Deaf in Government,” said Pickett. “It’s a privilege to work with Cham and his team, and I look forward to continuing our collaboration to ensure inclusion and accessibility for Deaf employees at every level of government.”

Read this announcement in Spanish.

About Sorenson

Sorenson is one of the world’s leading language services providers, combining patented technology with human-centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Our company impact extends beyond the connections we support. Under Sorenson’s Impact and ESG Vision and Action Plan, we’re reviewing our carbon footprint, addressing accessibility and advancement barriers for Deaf employees, and implementing a supplier diversity program. Sorenson is a minority-owned company committed to expanding opportunities for underserved communities and championing a culture of belonging. For more information on how we advance human connection, visit or

If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your Sorenson videophone by calling (801) 386-8500 or by visiting Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson’s website:

Press Contact
Ann Bardsley
Director of Public Relations

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