White-glove service accelerates scalable AI for healthcare document processing

Concord Technologies (“Concord”) a leader in Secure Document Exchange, Intelligent Document Processing, and Interoperability solutions, today announced the launch of its Concord Connect™ Ignition Program. This white-glove implementation framework is designed to help healthcare organizations seamlessly transition from manual document processing to AI-driven, Straight-Through Processing (STP) where structured and unstructured data are brought together into a single, intelligent workflow.

In a market where as few as 3 out of 10 AI projects in healthcare reach everyday use, Concord is committed to the success of its customers’ deployments by pairing leading-edge AI along with scalable implementation and ongoing support.

“Our mission is to eliminate the uncertainty and complexity that too often derail AI projects in healthcare,” said William Cavanaugh, Chief Executive Officer of Concord Technologies. “The Ignition Program was designed to deliver healthcare organizations the confidence, structure, and outcomes they need to scale intelligent workflow automation across their enterprises.”

The Concord Connect™ Ignition Program leverages the customizable capabilities of Concord Connect’s end-to-end solutions by aligning them to an organization’s document-based processes. This results in streamlined workflows for the delivery, exchange, and intelligent processing of documents and data into their EHR or system of record. It’s a proven, five-step transformation model which includes:

• Strategic Alignment – Mapping document workflows, identifying automation opportunities, and defining success metrics
• Data Readiness & Feasibility – Validating AI model performance with real-world data and ensuring clinical relevance
• Targeted Pilot Deployment – Launching pilot workflows with calibrated AI models to deliver measurable outcomes
• Operational Launch & Optimization – Deploying organization-wide, incorporating user feedback and training for independent system management
• Sustain & Scale – Providing ongoing support, continuous model improvement, and expansion into interoperable STP network

Through this structured approach, participating organizations can reduce operational risk, accelerate ROI, and unlock scalable digital transformation powered by healthcare AI.

The Concord Connect™ Ignition Program empowers healthcare providers, payers, and enterprises to implement automation with confidence — delivering smarter workflows, secure integrations, and measurable efficiency gains.

“Healthcare organizations no longer need to settle for failed pilots or stalled initiatives,” added Rupali Katole, Product Manager for Concord and the AI Project Leader for the Ignition Program. “Ignition ensures that AI and workflow automation not only launch successfully but scale sustainably over time.”

For more information on how to join the Concord Connect™ Ignition Program, visit https://concord.net/healthcare-ai-implementation-ignition-program/

About Concord Technologies

Concord Technologies is a leading provider of Secure Document Exchange, Intelligent Document Processing, and Interoperability solutions to healthcare providers, payers, and other highly regulated businesses. For more than 20 years, billions of sensitive records containing valuable patient information have been reliably, accurately, and securely sent and received across Concord’s digital health network, and today, the company processes more than 4 billion pages of protected data each year. The company is also recognized for its best-in-class development of new artificial intelligence technologies, including Concord’s Practical AI™ approach to solving the most pervasive administrative challenges in the healthcare industry and for its industry-leading applications that help its customers grow and manage their business.

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