The AI-powered contact-center solution to assist 550-provider AdvancedHEALTH in alleviating staff burnout and better serving its diverse patient community

eClinicalWorks®, the largest ambulatory cloud EHR, today announced that AdvancedHEALTH, the largest independent, multi-specialty physician group in Tennessee, is set to adopt healow® Genie, an AI-powered contact center solution. Streamlining simple patient queries, such as self-scheduling appointments, payment of balances, requests for referrals, or a medication refill, will help reduce staff burnout. The solution will allow medical staff to focus on addressing complex patient needs. healow Genie offers patients 24/7 access to vital health information with multilingual support and engages in a friendly two-way communication with patients, which can help better serve diverse patient populations.

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"One of the biggest advantages of healow Genie is that it offers multilingual support. It is difficult to hire for bilingual services in our area,” said Elizabeth Jones, Chief Revenue Officer at AdvancedHEALTH. “It has been a challenge to manage large volumes of patient calls seeking basic information about our practice, like confirming the phone number, wanting to schedule an appointment, or finding out their pay balance, just simple questions that should not take too long to answer. We are really excited about having healow Genie at our organization. It's going to be a game changer.”

With an extensive network of 550-providers across 40 specialties, AdvancedHEALTH is dedicated to raising the standard of healthcare through evidence-based practices and collaborative care. The multispecialty practice aims to integrate healow Genie to better serve its Spanish-speaking patients.

“healow Genie will assist in combating challenges like physician burnout and staffing shortages head-on,” said Girish Navani, CEO and co-founder of eClinicalWorks. “It will help minimize the administrative burden on healthcare staff and elevate patient satisfaction and healthcare data accessibility. It is set to transform patient engagement and healthcare delivery for practices nationwide.”

"healow Genie is set to revolutionize the way medical practices connect with their patients, bringing the future of patient engagement to the present," said Sidd Shah, VP of healow. “By managing routine tasks like appointment scheduling and medication refills, healow Genie allows medical staff to focus on delivering quality care.”

Genie offers comprehensive features, including patient self-service, an intelligent assistant, automated after-hours service, and conversational smart campaigns.

Watch this video to learn more about why AdvancedHEALTH selected healow Genie.

About AdvancedHEALTH

AdvancedHEALTH is Tennessee’s largest independent, multi-specialty physician group. It is dedicated to raising the standard of health through evidence-based practices and collaborative care. AdvancedHEALTH’s extensive network of over 550 skilled healthcare providers spans over 40 specialties. For more information, visit www.ouradvancedhealth.com.

About eClinicalWorks

eClinicalWorks was founded in 1999 to help digitize paper charts for ambulatory practices. Today, eClinicalWorks leads the nation in innovation with cloud-based solutions for Electronic Health Records and Practice Management. In addition, we help ambulatory practices, specialists, health centers, urgent care facilities, and hospital systems manage their revenue cycle, patient relationships, and Population Health initiatives. More than 180,000 providers and nearly 1 million medical professionals rely upon the power and scalability of the eCW Cloud for flexible clinical documentation, better front-office workflows, and more efficient billing driven by Robotic Process Automation. eClinicalWorks combines innovation, leading-edge technology, and a commitment to patient safety to enable practices to grow and thrive amid the challenges of 21st-century healthcare. For more information, visit www.eclinicalworks.com, follow us on LinkedIn, Facebook, and X/Twitter, or call (866) 888-6929.

About healow Genie

healow Genie is a first-of-its-kind, EHR-agnostic, AI-powered contact center solution designed to enhance patient engagement by providing patients 24/7 access to vital health information via voice call, text, or chatbot. It offers a comprehensive suite of features, including patient self-service, intelligent assistant, automated after-hours service, and conversational smart campaigns. Genie improves patient satisfaction, reduces administrative burdens on staff, and lowers overall operational costs. For more information, visit genie.healow.com.

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