Event Takes Place May 18-22, 2025 in Las Vegas
HDI, the leading organization dedicated to elevating technical support and service management across the enterprise, today unveils the 2025 SupportWorld Live conference program. The program offers workshops, training, keynote presentations, general sessions, panel discussions, solution spotlights, case studies and pre-event training. SupportWorld Live takes place May 18-22 at the MGM Grand in Las Vegas. Register here.
Tara Gibb, Senior Director of HDI, “With rapid change affecting every industry, SupportWorld Live offers practical, thought-provoking and actionable information that is guaranteed to grow an attendees’ knowledge and expertise in technical support and service management.”
Conference Program Tracks
- Leading World-Class Teams
- Optimizing the Support Organization
- Achieving Service Excellence
- Evolving the Customer and the Employee Experience
Case Studies
Case studies will provide attendees with valuable insight from high performing centers on the proven service and support strategies being implemented across education, healthcare, insurance and other industries. The organizations presenting the case studies include:
- Ameritas: IT Interns – The Future of Smarter Service
- Bold Ray Consulting: Leadership With E's: Leading by Letting Go
- Chick-fil-A: Just Do It - Intro to Lean at Chick-fil-A
- City of Pittsburgh: Lessons Learned and Best Practices for Implementing a New ITSM System
- Epic Games: Quality within Quantity
- Farm Credit Mid-America: Support Evolution: Strategies for Improving Customer Experience
- Georgia Institute of Technology: Women in IT: Challenges, Progress, and the Path Forward
- Giant Eagle Inc.: Master the Game: Elevating Success with Performance Analytics, AI and Next-Gen Reporting
- Jeffco Public Schools: The D&D Players Handbook: A Guide to Team Culture
- Navy Federal Credit Union: Evolving the End-User Experience: Pivoting and Optimizing Your Organization for the Future
- St. Jude Children's Research Hospital: Reimagining and Transforming the St. Jude IT Customer Experience
- University of Notre Dame: Customer Service, Emotional Intelligence, & Practical Applications
- WBM Technologies LP: Win by 1000 Cuts: Transforming Challenges into Triumphs
- Wendy's: Early Learnings using Gen AI in Help Desk services
- West Chester University: From SLAs to XLAs: Transforming IT Service Management for a Better User Experience
Click here to see the agenda.
Additionally, SupportWorld Live will offer focused networking activities, event experiences in the Expo Hall and in networking spaces and new ways for next-generation professionals to participate.
To learn more about HDI’s SupportWorld Live or to register for the event, click here.
For sponsorship opportunities, contact Keith Gregory at Keith.Gregory@informa.com.
Media interested in a media pass, email Meryl Franzman at meryl.franzman@informa.com.
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About HDI
For more than thirty-five years, HDI has partnered with thousands of professionals and their organizations to improve their performance by helping them to: drive change, harness knowledge, transform teams, make connections, and turn challenges into opportunities. HDI empowers the technical support and service management community to advance their strategy, operations and teams through optimized service delivery. From the employee to the enterprise, HDI transforms service and support through its comprehensive lineup of training and certification courses, industry-leading annual conferences, results-driven consulting services, community-based networking opportunities, and insightful research and informational resources. What does HDI stand for? HDI stands for smarter service resulting in better business outcomes. Learn more at https://www.thinkhdi.com. HDI is brought to you by Informa Connect.
View source version on businesswire.com: https://www.businesswire.com/news/home/20250206670808/en/
Contacts
Media Contact
Meryl Franzman
HDI’s SupportWorld Live
meryl.franzman@informa.com
