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Braze Delivers New AI Features to Fuel Marketing Efficiency and Creativity

Expanded Sage AI by Braze™ Offering, Including 'AI Item Recommendations,’ Increases Personalization and Decreases Time to Purchase

Braze (Nasdaq: BRZE), the leading customer engagement platform that empowers brands to Be Absolutely Engaging™, today announced several new AI features across its platform designed to inspire marketers' creativity and increase efficiency in delivering more personalized, tailored experiences, all powered through Sage AI by Braze™.

With a wealth of knowledge at our fingertips and the advent of AI-powered tools, marketers can inspire creativity with speed and precision. The latest AI features from Braze reflect this paradigm shift, with recent research indicating that 79% of marketers recognize AI's potential to ignite innovation. As we leverage AI to simplify tasks and bridge the gap between aspiration and reality, customer engagement is being reshaped in profound ways. From streamlining processes to inspiring innovation, Sage AI by Braze™ empowers marketers to optimize customer journeys and craft unforgettable cross-channel experiences that resonate deeply with audiences and accelerate the customer’s next best action. In addition to driving conversions and boosting brand equity, Braze helps brands forge authentic connections, build trust and drive reciprocal value with each interaction. In this landscape, Sage AI by Braze™ is a trusted partner for marketers, offering tailored recommendations, sophisticated personalization, effective content generation, and the ability to drive high-value actions at scale.

“The AI Item Recommendations feature has been instrumental in driving a remarkable 3X increase in our purchase rates,” said Pam Shih, Team Lead CRM at KoRo Handels GmbH. “By intelligently suggesting tailored products from the Braze catalog during onboarding sessions, it not only reveals invaluable insights into new user behaviors, but also empowers us to deliver highly personalized recommendations from our extensive catalog of over 1,000 products.”

New features added to Sage AI by Braze include:

  • Enhance Relevant Experiences and Increase Purchase Rates with Personalized Recommendations: Expanded AI Item Recommendations capabilities allows brands to create additional recommendation models, with more frequent item updates. This helps deliver personalized item suggestions such as products, services, experiences, and offers, tailored to each individual's preferences. By leveraging AI to match customers with the items most likely to resonate with them, brands can create more meaningful experiences, build stronger connections, boost brand equity, and drive greater conversions and revenue growth. AI Item Recommendations seamlessly integrate into campaigns on any Braze channel and eliminate the need for complex setups, technical resources, or additional integrations.
  • Personalize Every Touchpoint and Maximize Revenue with Personalized Paths: Personalized Paths, a new feature that marketers can use in Braze Canvas, to scale sophisticated personalization by seamlessly matching each customer with the most relevant message, copy, creative, channel, and offer. Personalized Paths feature experiments, automates, and shares the message variant each individual is more likely to prefer at any step in the journey, driving deeper engagement and creating more personalized and creative experiences for each customer.
  • Strengthen Brand Equity and Improve Time to Value with Tone Control: Tone Control generative functionality, powered by OpenAI GPT-4 Turbo, allows marketers to dictate AI-generated copy tones directly within the AI Copywriting Assistant. This feature inspires content creation, fosters creativity, and ensures authentic customer experiences that can be generated quickly and inserted on any channel. Combined with testing and optimization, brands can compare tones, and swiftly share resonant messages.
  • Addressing Email Metric Reliability with Estimated Real Open Rate: Estimated Real Open Rate addresses Apple’s Mail Privacy Protection (MPP) challenges, offering marketers reliable insights. Braze introduces a new metric in its Email Campaign Performance analytics, utilizing advanced analytical modeling for accurate email open rates, guiding effective insights and fostering creative experiences.

“The magic of Braze lies in our ability to fuel marketers’ efficiency and creativity in order to power relevant and memorable experiences that drive business outcomes. AI simply supercharges this ability. Already we are seeing marketers generate uniquely personalized moments with a speed and ease that wouldn’t be possible without modern AI capabilities,” said Kevin Wang, Chief Product Officer of Braze. “These latest Sage AI by Braze™ features focus not just on users saving time in their day-to-day, but on capabilities such as Item Recommendations and Personalized Paths that allow brands to harness the real-time data flow in Braze to drive even more meaningful outcomes. These are big steps towards helping marketers realize the full potential of AI.”

Learn more about Sage AI by Braze™.

Forward-Looking Statements

This press release contains “forward-looking statements” within the meaning of the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995, including, but not limited to, statements regarding the anticipated performance of, and benefits from, the Braze platform and products, including Sage AI by Braze features. These forward-looking statements are based on the current assumptions, expectations and beliefs of Braze, and are subject to substantial risks, uncertainties and changes in circumstances that may cause actual results, performance or achievements to be materially different from any future results, performance or achievements expressed or implied by the forward-looking statements. Further information on potential factors that could affect Braze results are included in Braze’s Quarterly Report on Form 10-Q for the fiscal quarter ended October 31, 2023, filed with the U.S. Securities and Exchange Commission on December 7, 2023 and the other public filings of Braze with the U.S. Securities and Exchange Commission. The forward-looking statements included in this press release represent the views of Braze only as of the date of this press release, and Braze assumes no obligation, and does not intend to update these forward-looking statements, except as required by law.

About Braze

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty. The company has been recognized as a 2024 U.S. News Best Technology Companies to Work For, is a 2023 UK Best Workplace for Women by Great Place to Work, and was named a Leader by Gartner® in the 2023 Magic Quadrant™ for Multichannel Marketing Hubs and in The Forrester Wave™: Cross-Channel Marketing Hubs, Q1 2023. Braze is headquartered in New York with 10+ offices across North America, Europe, and APAC. Learn more at


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