Skip to main content

Hackett: Generative AI Will Drive Profound Reductions In SG&A Cost and Staffing -- Up to 40% Over the Next Five to Seven Years

Hackett Also Launches Two New Solutions Offerings to Help Clients Understand the Impact of Artificial Intelligence

Generative artificial intelligence (AI) technologies will have a profound potential impact on selling, general and administrative (SG&A) costs and staffing, enabling reductions of up to 40% over the next five to seven years, according to new research from The Hackett Group, Inc. (NASDAQ: HCKT). The detailed analysis of current SG&A costs engaged proprietary performance benchmarks from The Hackett Group® to quantify for the first time the potential impact Generative AI will have on SG&A, including finance, procurement, human resources, information technology, marketing, sales and other functions.

For a typical $10 billion company, Generative AI has the potential to reduce SG&A costs by more than $180 million annually, the research found. The cost estimates were derived from an analysis of actual performance data for hundreds of components and subcomponents in 17 major end-to-end processes across the SG&A spectrum. The analysis considered: the elimination of structured work through hyper-automation; the ability to enable unstructured work by adopting digital assistants; and enhancing interactive work through personalization at scale. The total value potential impact was then calculated by accumulating process components across all SG&A functions.

The Hackett Group also announced the availability of two new solutions offerings designed to help clients understand the impact of Generative AI on SG&A, develop their own implementation plans, and keep up with the rapidly evolving technology landscape. A new Generative AI Executive Advisory Program has been launched, and The Hackett Group is completing development of its AI Explorer assessment tool to help clients understand the impact of AI on their operations.

A complimentary version of The Hackett Group’s research note, “Generative AI Will Yield 40% SG&A Cost Reduction,” is available with registration at More information on The Hackett Group’s digital transformation services is available here:

According to The Hackett Group Principal Vin Kumar, “There’s a tremendous amount of hype in the market around Generative AI, and a lot of confusion over its potential impact on cost and staffing. But for the first time, we’ve taken a fact-based approach to validating the eye-popping headlines and quantified the potential benefit based on an analysis of data from our extensive benchmarking of Global 1000 companies across the various SG&A functions. We’ve concluded that Generative AI plays a critical role in the intelligent automation framework, which includes robotic process automation, intelligent data capture, cognitive tools and more. It has a multiplier effect in terms of enabling dramatic efficiency and effectiveness improvements in structured, unstructured and interactive work. Without Generative AI, companies will see only incremental reductions in cost and staffing from these other intelligent automation technologies.”

Chief of Research John Van Decker said, “Now is the time to educate management on the capabilities, limitations of the technology, relevant policies and potential impact on staffing; assess how generative AI can be adopted in your organization; and partner with technology and/or digital automation teams to take full advantage of generative AI’s capabilities. In the SG&A area, domain-specialized Generative AI is particularly relevant. By providing Generative AI with the necessary process knowledge and integrating it with other intelligent automation solutions, companies can begin utilizing it quickly for transactional SG&A tasks and mature over time to autonomous operations.”

About The Hackett Group

The Hackett Group, Inc. (NASDAQ: HCKT) is a leading benchmarking, research advisory and strategic consultancy firm that enables organizations to achieve Digital World Class® performance.

Drawing upon our unparalleled intellectual property from more than 25,000 benchmark studies and our Hackett-Certified® best practices repository from the world’s leading businesses – including 97% of the Dow Jones Industrials, 93% of the Fortune 100, 73% of the DAX 40 and 52% of the FTSE 100 – captured through our leading benchmarking platform Quantum Leap® and our Digital Transformation Platform, we accelerate digital transformations, including enterprise cloud implementations.

For more information on The Hackett Group, visit:; email; or call (770) 225-3600.

# # #

The Hackett Group, Hackett-Certified, quadrant logo, World Class Defined and Enabled, Quantum Leap, Digital World Class and Hackett Value Matrix are the registered marks of The Hackett Group.

Cautionary Statement Regarding “Forward-Looking” Statements

This release contains “forward-looking” statements within the meaning of Section 27A of the Securities Act of 1933 as amended and Section 21E of the Securities Exchange Act of 1934, as amended. Statements including without limitation, words such as “expects,” “anticipates,” “intends,” “plans,” “believes,” seeks,” “estimates,” or other similar phrases or variations of such words or similar expressions indicating, present or future anticipated or expected occurrences or outcomes are intended to identify such forward-looking statements. Forward-looking statements are not statements of historical fact and involve known and unknown risks, uncertainties and other factors that may cause the Company’s actual results, performance or achievements to be materially different from the results, performance or achievements expressed or implied by the forward-looking statements. Factors that may impact such forward-looking statements include without limitation, the ability of The Hackett Group to effectively market its digital transformation and other consulting services, including its Generative AI Executive Advisory Program, competition from other consulting and technology companies that may have or develop in the future similar offerings, the commercial viability of The Hackett Group and its services as well as other risk detailed in The Hackett Group’s reports filed with the United States Securities and Exchange Commission. The Hackett Group does not undertake any duty to update this release or any forward-looking statements contained herein.


Data & News supplied by
Stock quotes supplied by Barchart
Quotes delayed at least 20 minutes.
By accessing this page, you agree to the following
Privacy Policy and Terms and Conditions.