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The Hackett Group’s 2021 Key Issues Research Details Finance’s Response to the Pandemic

Becoming a Strategic Advisor, Improving Cost-Efficiency And Enhancing Analytics Now Top Priorities

In response to the global pandemic, corporate finance priorities have shifted significantly for 2021, according to new Key Issues research from The Hackett Group, Inc. (NASDAQ: HCKT). Becoming a strategic advisor is now the top priority, followed by the need to reduce cost and improve efficiency, the research found. Analytics and modeling capabilities have also become dramatically more important, and finance is also focused on digital transformation, with plans to increase the use of cloud-based tools, robotic process automation, cognitive, and other emerging technologies.

The full research, “2021 CFO Agenda: 10 Key Issues Finance Needs to Act on Now,” is available on a complimentary basis, with registration, at this link: Key findings from the research include:

Expectation of Continued Instability – 41% of survey respondents expect business conditions will stabilize by Q2 2021, 36% believe it will take longer. (Page 3).

New Top Finance Priority: Becoming a Strategic Advisor – Becoming a strategic advisor has shifted to the top priority for finance. The pandemic has intensified demand for greater finance involvement in setting the company’s strategic course. (Pages 2, 5)

Other Top Priorities: Cost & Analytics – Improving cost-efficiency is Priority 2 for finance in 2021, with cost reduction through automation as a top critical finance transformation agenda. Analytics and modeling surged from 10th place to Priority 3, reflecting an uncertain economic outlook and higher management demand for predictive insight. (Pages 4-6)

Reduced Finance Budgets and Staffing – Finance leaders expect to see a 3.4% contraction in finance operating budget and a 4.4% decrease in staff. This is particularly challenging in the context of an expected 3.9% increase in workload, and is expected to drive further adoption of process automation tools. (Page 5)

Technology Shifts Away from Legacy Apps Towards Digital including Cloud, RPA, and More – Digital transformation is expected to play a large role in finance in 2021. Adoption of legacy financial apps will decline by 11%, while adoption of workflow and cloud-based tools grows by 18-25%. (Page 8). Among emerging technologies, RPA and cognitive are expected to show the greatest growth (16% and 13%, respectively) (Pages 9, 10). This shift is being accelerated by the increase in remote work. Pre-crisis, only 4% of finance and other G&A staff worked from home. Post-crisis, 25% are expected to work from home and another 33% will have a hybrid arrangement. (Page 3)

Increased Focus on Improving Analytics & Modeling –The crisis was a wake-up call for many companies, who are now demanding that finance offer more forward-looking insights, requiring improvements in modeling and visualization. Finance leaders are projecting a 24% growth in adoption of tools for data visualization and advanced analytics and modeling tools. (Page 6)

Dramatic Shift in Enterprise Priorities Towards Digital Transformation – Overall, finance’s increased digital transformation efforts mirror a shift in enterprise focus. Enterprise digital transformation rose five spots to become the top enterprise initiative for 2021 (Page 13).

The Hackett Group’s 2021 Key Issues research is based on results gathered from more than 300 executives in finance, HR, IT, procurement, supply chain, and global business services at a global set of midsized and large enterprises.

About The Hackett Group

The Hackett Group (NASDAQ: HCKT) is an intellectual property-based strategic consultancy and leading enterprise benchmarking firm to global companies, offering digital transformation including implementation of leading enterprise cloud applications, workflow automation and analytics that enable digital world class performance.

Drawing from our unparalleled IP from nearly 20,000 benchmark studies with the world’s leading businesses – including 93% of the Dow Jones Industrials, 91% of the Fortune 100, 80% of the DAX 30 and 55% of the FTSE 100 – captured through our leading benchmarking platform, Quantum Leap®, and our Digital Transformation Platform (DTP), we accelerate best practices implementations.

More information on The Hackett Group is available at:,, or by calling (770) 225-3600.

Cautionary Statement Regarding “Forward Looking” Statements

This release contains “forward looking” statements within the meaning of Section 27A of the Securities Act of 1933 as amended and Section 21E of the Securities Exchange Act of 1934, as amended. Statements including without limitation, words such as “expects”, “anticipates”, “intends”, “plans”, “believes”, seeks”, “estimates” or other similar phrases or variations of such words or similar expressions indicating, present or future anticipated or expected occurrences or outcomes are intended to identify such forward looking statements. Forward looking statements are not statements of historical fact and involve known and unknown risks, uncertainties and other factors that may cause the Company’s actual results, performance or achievements to be materially different from the results, performance or achievements expressed or implied by the forward looking statements. Factors that may impact such forward looking statements include without limitation, the ability of Hackett to effectively market its digital transformation and other consulting services, competition from other consulting and technology companies who may have or develop in the future, similar offerings, the commercial viability of Hackett and its services as well as other risk detailed in Hackett’s reports filed with the United States Securities and Exchange Commission. Hackett does not undertake any duty to update this release or any forward looking statements contained herein.


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