PRICING SUPPLEMENT Registration No. 333-108272 Filed Pursuant to Rule 424(b)(2) United Parcel Service, Inc. UPS Notes -------------------------------------------------------------------------------- Pricing Supplement No. 21 Trade Date: 02/17/04 (To Prospectus dated September 8, 2003 and Issue Date: 02/20/04 Prospectus Supplement dated September 12, 2003) The date of this Pricing Supplement is February 18, 2004 CUSIP or Common Code Principal Amount Interest Rate Maturity Date Price to Public ----------- ---------------- ------------- ------------- --------------- 91131UHE7 $2,341,000.00 5.20% 02/15/24 100% Interest Payment Frequency Dates and terms of redemption (begin date) Survivor's Option Subject to Redemption (including the redemption price) ------------- ----------------- --------------------- -------------------------------- semi-annually Yes Yes 100% 02/15/05 (08/15/04) semi-annually thereafter Discounts and Proceeds to UPS Commissions Reallowance Dealer Other Terms --------------- ----------- ----------- ------ ----------- $2,302,373.50 $38,626.50 $3.50 ABN AMRO Financial Services, Inc.