UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 FORM 11-K [X] ANNUAL REPORT PURSUANT TO SECTION 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 for the fiscal year ended December 31, 2002. or [ ] TRANSITION REPORT PURSUANT TO SECTION 15 (d) OF THE SECURITIES EXCHANGE ACT OF 1934 for the transition period from to . ----- ----- Commission File Number (File Number) A. Full title of the plan and the address of the plan, if different from that of the issuer named below: TECHTEAM GLOBAL, INC. 401 (k) RETIREMENT SAVINGS PLAN B. Name of issuer of the securities held pursuant to the plan and the address of its principal executive office: TechTeam Global, Inc. 27335 W. 11 Mile Road Southfield, MI 48034 FINANCIAL STATEMENTS AND SUPPLEMENTAL SCHEDULE TechTeam Global, Inc. 401(k) Retirement Savings Plan December 31, 2002 and 2001 and Year ended December 31, 2002 with Report of Independent Auditors TechTeam Global, Inc. 401(k) Retirement Savings Plan Financial Statements and Supplemental Schedule December 31, 2002 and 2001 and Year ended December 31, 2002 CONTENTS Report of Independent Auditors............................................... 1 Financial Statements Statements of Assets Available For Benefits.................................. 2 Statement of Changes in Assets Available For Benefits........................ 3 Notes to Financial Statements................................................ 4 Supplemental Schedule Schedule H, Line 4(i)--Schedule of Assets (Held at End of Year).............. 9 Other Information: Signatures...................................................................10 Exhibit 23.1 Certification...................................................11 Exhibit 23.2 Consent of Independent Auditors.................................12 Report of Independent Auditors Plan Administrator TechTeam Global, Inc. 401(k) Retirement Savings Plan We have audited the accompanying statements of assets available for benefits of the TechTeam Global, Inc. 401(k) Retirement Savings Plan as of December 31, 2002 and 2001 and the related statement of changes in assets available for benefits for the year ended December 31, 2002. These financial statements are the responsibility of the Plan's management. Our responsibility is to express an opinion on these financial statements based on our audits. We conducted our audits in accordance with auditing standards generally accepted in the United States. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement. An audit includes examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements. An audit also includes assessing the accounting principles used and significant estimates made by management, as well as evaluating the overall financial statement presentation. We believe that our audits provide a reasonable basis for our opinion. In our opinion, the financial statements referred to above present fairly, in all material respects, information regarding the Plan's assets available for benefits at December 31, 2002 and 2001 and the changes in its assets available for benefits for the year ended December 31, 2002, in conformity with accounting principles generally accepted in the United States. Our audits were performed for the purpose of forming an opinion on the financial statements taken as a whole. The accompanying supplemental schedule of assets (held at end of year) as of December 31, 2002 is presented for purposes of additional analysis and is not a required part of the financial statements but is supplementary information required by the Department of Labor's Rules and Regulations for Reporting and Disclosure under the Employee Retirement Income Security Act of 1974. This supplemental schedule is the responsibility of the Plan's management. The supplemental schedule has been subjected to the auditing procedures applied in our audits of the financial statements and, in our opinion, is fairly stated in all material respects in relation to the financial statements taken as a whole. /s/ Ernst & Young, LLP Detroit, MI June 6, 2003 1 TechTeam Global, Inc. 401(k) Retirement Savings Plan Statements of Net Assets Available for Benefits DECEMBER 31 2002 2001 --------------------------------------------- ASSETS Investments: Mutual funds $ 5,886,345 $ 6,460,752 TechTeam Global, Inc. common stock 4,312,386 1,771,665 Participant loans 197,587 183,743 Cash 63,082 149,006 --------------------------------------------- 10,459,400 8,565,166 Contributions receivables: Participants 52,151 53,544 Employer 10,825 11,096 --------------------------------------------- Total receivables 62,976 64,640 --------------------------------------------- Assets available for benefits $ 10,522,376 $ 8,629,806 ============================================= See accompanying notes. 2 TechTeam Global, Inc. 401(k) Retirement Savings Plan Statement of Changes in Assets Available for Benefits Year ended December 31, 2002 ADDITIONS Investment Income: Dividend and interest $ 68,791 Net appreciation in fair value of investments 1,421,811 ---------------------- 1,490,602 Contributions: Participants 1,480,464 Employer 318,257 ---------------------- 1,798,721 ---------------------- Total additions 3,289,323 DEDUCTIONS Benefits paid to participants 1,341,673 Administrative fees 55,080 ---------------------- Total deductions 1,396,753 ---------------------- Net increase 1,892,570 Net assets available for benefits at beginning of year 8,629,806 ---------------------- Net assets available for benefits at end of year $ 10,522,376 ====================== See accompanying notes. 3 TechTeam Global, Inc. 401(k) Retirement Savings Plan Notes to the Financial Statements December 31, 2002 1. DESCRIPTION OF THE PLAN The following description of TechTeam Global, Inc. (the Company) 401(k) Retirement Savings Plan (the Plan) provides only general information. Participants should refer to the Plan agreement for a complete description of the Plan's provisions. GENERAL The Plan is a defined contribution plan covering all eligible full-time employees of the Company and its domestic subsidiaries. The Plan is subject to the provisions of the Employee Retirement Income Security Act of 1974 (ERISA). CONTRIBUTIONS Participants may contribute up to 50% of pretax annual compensation, as defined in the Plan document, subject to the legislated limitations. Participants may also contribute amounts representing distributions from other qualified plans. The Company matches 35% of the first 4% of base compensation. Company contributions are made in the form of Company stock and cannot be redirected to other fund options. A participant may direct their contributions to any of the Plan's fund options. PARTICIPANT ACCOUNTS Each participant's account is credited with the participant's contributions and allocations of the Company's contributions and Plan earnings. Allocations are based on participant earnings or account balances, as defined. The benefit to which a participant is entitled is the benefit that can be provided from the vested value of the participant's account. VESTING Participants are immediately vested in their contributions. Participants become fully vested in Company contributions upon completion of one year of service. Full vesting also occurs upon death, disability, or retirement at designated ages. 4 TechTeam Global, Inc. 401(k) Retirement Savings Plan Notes to the Financial Statements 1. DESCRIPTION OF THE PLAN (CONTINUED) FORFEITURES During 2002, no forfeitures were used to reduce the Company's contribution to the Plan. At December 31, 2002 and 2001, forfeited account balances totaled $66,724 and $20,035, respectively. LOANS TO PARTICIPANTS Participants may borrow from their fund accounts a minimum of $1,000 up to a maximum of the lesser of $50,000 or 50% of their vested account balance. Loan transactions are treated as a transfer from (to) the investment funds to (from) the loan fund. Loan terms range from 1-5 years or up to 25 years for the purchase of a primary residence. The loans are secured by the balance in the participant's account and bear interest at a rate commensurate with local prevailing rates as determined quarterly by the Plan administrator. Principal and interest are paid ratably through monthly payroll deductions. PAYMENT OF BENEFITS On termination of service, a participant may receive a lump-sum amount equal to the value of his or her account, or upon death, disability or retirement, elect to receive annual installments over a ten-year period. The benefit to which a participant is entitled is the benefit that can be provided from the vested value of the participant's account. PLAN TERMINATION Although it has not expressed any intent to do so, the Company has the right under the Plan to discontinue its contributions at any time and to terminate the Plan subject to the provisions of ERISA. In the event of termination, the amount in each participant's account would become 100% vested and be distributed to each participant in accordance with distribution policies set forth in the Plan. FEES AND EXPENSES Administration fees are paid by the Plan. 5 TechTeam Global, Inc. 401(k) Retirement Savings Plan Notes to the Financial Statements 2. SUMMARY OF ACCOUNTING POLICIES USE OF ESTIMATES The preparation of financial statements in conformity with accounting principles generally accepted in the United States requires management to make estimates that affect the amounts reported and disclosed in the financial statements and accompanying notes. Actual results could differ from those estimates. INVESTMENTS Investments (including mutual funds, TechTeam Global, Inc. common stock and cash) are stated at fair value based on quoted market prices as of the close of business on the last day of the Plan year. Participant loans are valued at their outstanding balances, which approximate fair value. Purchases and sales of securities are recorded on a trade-date basis. Interest and dividend income are recorded on the accrual basis. Dividends are recorded on the ex-dividend date. 3. INVESTMENTS Investments that represent 5% or more of fair value of the Plan's assets available for benefits are as follows: DECEMBER 31, 2002 2001 ---------------------------------- CCTC Stable Value Pension Fund $ 1,461,729 $ 1,256,866 Fidelity Spartan US Equity Index 598,278 848,725 Fundamental Investors Fund 823,186 1,174,299 Strong Opportunity Fund 875,177 1,277,785 TechTeam Global, Inc. Stock Fund * 4,312,386 1,771,665 *Denotes non-participant directed investment. 6 TechTeam Global, Inc. 401(k) Retirement Savings Plan Notes to the Financial Statements During 2002, the Plan's investments appreciated (depreciated) in fair value as determined by quoted market prices: Mutual funds $(1,167,634) TechTeam Global, Inc. Stock Fund 2,589,445 --------------- $ 1,421,811 =============== 4. NONPARTICIPANT-DIRECTED INVESTMENT Information about the significant components of changes in assets relating to the nonparticipant-directed investment is as follows: 2002 ----------------- Employer contributions $ 318,257 Participant contributions 92,349 Net appreciation in fair value 2,589,445 Benefits paid to participants (435,407) Transfers Out (23,923) 5. TAX STATUS The Plan has received a determination letter from the Internal Revenue Service dated February 3, 1993, stating that the Plan is qualified under Section 401(a) of the Internal Revenue Code (the Code) and, therefore, the related trust is exempt from taxation. The Plan has been amended subsequent to receipt of this letter. Once qualified, the Plan is required to operate in conformity with the Code to maintain its qualification. The Plan Administrator believes the Plan is being operated in compliance with the applicable requirements of the Code and, therefore, believes that the Plan, as amended, is qualified and the related trust is tax exempt. 7 Supplemental Schedule 8 TechTeam Global, Inc. 401(k) Retirement Savings Plan EIN 38-2774613 Plan-001 Schedule H, Line 4(i)--Schedule of Assets (Held at End of Year) December 31, 2002 IDENTITY OF ISSUE, BORROWER DESCRIPTION OF INVESTMENT INCLUDING MATURITY DATE, CURRENT OR SIMILAR PARTY RATE OF INTEREST, COLLATERAL, PAR OR MATURITY VALUE COST VALUE ----------------------------------------------------------------------------------------------------------------------------------- American Funds American Balanced Fund $ 110,785 American Europacific Growth Fund 97,494 Investment Company of America 54,052 American Funds--New Perspective Fund 102,131 Calvert Funds Calvert Income Fund Class A 237,137 * Circle Trust Company Funds CCTC Stable Value Pension Fund 1,461,729 Fidelity Funds Fidelity Blue Chip Growth Fund 255,685 Fidelity Growth Company 354,624 Fidelity Overseas Fund 54,982 Fidelity Spartan US Equity Index 598,278 Fundamental Investors Fund 823,186 Invesco Funds Invesco High Yield Fund 59,293 Janus Funds Janus Enterprise Fund 220,699 Janus Investment Fund 264,827 Legg Mason Funds Legg Mason Value Fund 125,374 Strong Funds Strong Opportunity Fund 875,177 Van Kampen Funds Van Kampen Emerging Growth A Fund 190,892 * Participants Loans to participants at interest rates ranging from 8% to 11%, various maturity dates 197,587 Cash 63,082 ** TechTeamtGlobal, Inc. TechTeam Global Stock Fund 1,985,284.00 4,312,386 ---------------- Total $ 10,459,400 ================ * Party-in-interest. ** Party-in-interest, non-participant directed funds. There were no investment assets reportable as both acquired and disposed of within the plan year. 9 SIGNATURES The Plan. Pursuant to the requirements of the Securities Exchange Act of 1934, the Trustee of the TechTeam Global, Inc. 401(k) Retirement Savings Plan has duly caused this annual Report to be signed on its behalf by the undersigned hereunto duly authorized, in the City of Southfield and the State of Michigan, this 25th day of June 2003. TECHTEAM GLOBAL, INC. By: /s/ Heidi K. Hagle --------------------------------------- Vice President, Human Resources Typed Name: Heidi K. Hagle Title: Vice President, Human Resources 10 Exhibit Index Number Description ------ ------------ 23.1 Certification 23.2 Consent of Independent Auditors